BestKenya

Merlin Resort Naivasha

Google rating 4.0 (598 reviews)
Naivasha
Hotel

Ranked in Best Luxury Hotels in Naivasha

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About

Great service with a comfortable atmosphere right along the highway — the best place to have a cup of coffee. Most stays go smoothly and it's worth coming back to.

Highlights

  • Wheelchair accessible

Google reviews

4.0598 Google reviews
  • Silvia M.Google review · 14 Dec 2025

    Rooms: I believe most of their showers don't work, and when you ask to be moved they start telling you a story about how they'll have to make up for the cost of one other room (I thought this was a way to get you to pay for a room twice where one wouldn't be recorded in the books). We had to wait over three hours for them to finally call who is apparently the director who instructed them to give us a key to a room we could only shower in and maintiain our other room for the bed. The manager was very unhelpful, and frankly unprofessional. He doesn't care to know your experience or how to make it better, his generic response is the cost of the other room and a pretend story of calling management (isn't he management though?) Food: nothing to write home about. We asked for omelettes only to get fried eggs folded in half with too much salt. They don't even ask what type of drink you want, they just bring you mango juice and pretend they have nothing else. Service: the receptionist Anne did a commendable job in trying to manage the situation however with decisions above her pay grade, there's not much she could help with. Location: right on the road, visible. However, not all that glitters is gold. All in all, for your sanity, stay anywhere else or better yet drive to wherever your next destination is.

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  • Waigwa S.Google review · 5 Dec 2025

    It's just a long the highway.best place to have a cup of coffee

  • Samula T.Google review · 10 Oct 2025

    It's very nice place you can have rest without noisy

  • George K.Google review · 6 Oct 2025

    I had a really good experience - great service, comfortable atmosphere, and everything went smoothly. Definitely worth coming back.

  • Marie K.Google review · 6 Jun 2025

    For a first time visit I was more than impressed ...the lady's at the front office gave me the best reception...rooms were clean and spacious...loved that's it's quiet and serene and right next to the highway. Safe with a lot of amenities close by ....I will definitely be back

Location

A104

Naivasha

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Frequently Asked Questions

Merlin Resort Naivasha is located at 7F75+235, A104, Naivasha.
Call +254 794 314219.

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