Privacy Policy

1. Information We Collect

We collect information in the following ways:

• Information you provide: When you submit a review, list a business, or contact us, we collect the information you provide such as your name, email address, and message content.
• Automatically collected information: We collect standard web analytics data including pages visited, time on site, browser type, device type, and approximate location (city-level).
• Cookies: We use essential cookies to enable core site functionality and analytics cookies to understand how visitors use the site.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Display business listings and user reviews
• Respond to your enquiries and support requests
• Analyse usage patterns to improve the user experience
• Send important service-related notifications

3. Cookies & Analytics

BestKenya uses cookies and similar technologies to enhance your browsing experience. Essential cookies are required for the site to function. Analytics cookies help us understand which pages are popular and how visitors navigate the site. You can control cookie preferences through your browser settings.

4. Third-Party Services

We use the following third-party services that may process your data:

• Supabase: Database hosting and authentication. Data is stored securely in compliance with their privacy practices.
• Google Maps: Map display and location services. Subject to Google’s Privacy Policy.
• WhatsApp: Business enquiry links that open WhatsApp conversations. Messages are governed by WhatsApp’s terms.

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfil the purposes described in this policy. Review content and business listings remain on the platform unless you request removal. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to processing of your personal data
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@bestkenya.ke.

7. Children’s Privacy

BestKenya is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting a notice on the Service. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at hello@bestkenya.ke.