Java House - Kimathi Street

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Google reviews

• JSJesse S.Google review · 9 Nov 2025

  It is such a beautiful and serene place especially the balcony and to think it's in the middle of a busy city. Food was nice. The service needs some adjustment, please pull up your socks when it comes to service. Overall nice experience.

• ENEmmy N.Google review · 1 Nov 2025

  Food and atmosphere are great but the service??? Terrible I waited so long before someone could attend to me because they were acting too busy but a white person walks in and all smiles like?? And such bad attitude yet I was so polite like they’re doing people a favor? I can’t remember her name but the attitude was terrible and forgetting orders as well I mean I’ve never experienced terrible service at Java so this was a first. Please do better🙂

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• LMLilian M.Google review · 1 Nov 2025

  I love Java, but this branch is a BIG NO for me. Staff are slow and almost reluctant to serve, they even act irritated. I even got the wrong bill and when I pointed this out, not even an apology, almost like it was intentional. Java House Kimathi Street you can do better, do not let down an otherwise great brand.

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• JJJijin J.Google review · 27 Sep 2025

  I stopped by Java House at the end of my trip to Kenya to purchase some coffee beans to take back home. Unfortunately, I was met with impolite behavior from a staff member named “F***th,” which was very unlike the service I normally receive at Java House. I bought four packets of Java coffee beans, and according to the menu, this should have entitled me to two complimentary house coffees. The staff member did not explain the offer during payment, and when I asked about it, she simply told me I would get one coffee. When I clarified that four packets should qualify for two coffees, she repeated the same answer without any explanation. When I asked if splitting the bill would make a difference, she again repeated herself. Eventually, she remarked that if I really wanted two coffees, she would give them to me—as though she was granting me a personal favor instead of honoring the stated promotion. This dismissive attitude was very disappointing. In addition, when my order was packed, I was given 3 × 250g bags and 1 × 500g bag, instead of the 2 × 500g and 2 × 250g I had requested. Fortunately, I checked the bag before leaving and noticed the mistake. This experience was not what I expect from a coffee chain I truly love and admire.

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• SGShyam G.Google review · 13 Jan 2024

  Cinnamon Cappuccino was awesome. Cold coffee was without milk (a surprise !!) Vanilla cake was good but really a large portion size. Lovely place to catch up on a cuppa !! Friendly and helpful service staff.

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