JW Marriott Masai Mara Lodge

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Google reviews

• JJabeGoogle review · 19 Jan 2026

  Our safari at the JW Marriott Masai Mara Lodge was truly amazing, and we owe much of that to our fantastic guide, Leperes. Right from our first game drive, Leperes made our trip unforgettable. His deep knowledge of the land and wildlife truly stood out. He could read the animals and predict what they would do, which made each day exciting. Thanks to Leperes, we even saw the Big Five on our first trip to Kenya. The lodge itself is beautiful, with luxury that fits in well with the natural surroundings. We were also exceptionally well cared for by the staff. Elias, our server, truly stood out—he went above and beyond each day with genuine warmth, attentiveness, and kindness, making every meal feel personal and memorable. Victor was also a pleasure, and his cocktails and friendly presence were a lovely way to unwind after game drives. We also want to thank Dennis for teaching us about Maasai traditions and helping us appreciate their culture even more. The lodge’s provided cameras were a thoughtful touch that enhanced the entire safari experience. This trip went beyond all our expectations and will always be one of our most meaningful travel experiences. If you are considering a safari, we highly recommend this lodge, especially Leperes.

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• GSGina S.Google review · 18 Jan 2026

  A Truly Unforgettable “Welcome Home” Experience Our stay at the JW Marriott Masai Mara was nothing short of extraordinary and easily one of the most meaningful travel experiences of our lives. From the moment Jackson picked us up at the airstrip to the Maasai welcome upon arrival, we felt completely cared for and immersed. The staff are what truly make this place exceptional — they didn’t just deliver service, they made us feel like family. Jackson, Victor, Frank James, Moses, Nickson, Josiah, and Dorris each went above and beyond with warmth, kindness, and genuine hospitality. The chef was incredibly visible and clearly passionate about the food and guest experience, creating special meals that felt thoughtful and personal. Every dining experience was memorable. A special thank you to General Manager Justin, who curated an unforgettable lunch at the Ritz-Carlton — an incredible highlight of our stay. We also loved how guests were paired for game drives, allowing us to form new connections and share unforgettable moments with others. It added such a unique and human element to the experience. Two phrases were repeated often — “Hakuna Matata” and “Welcome Home” — and what made them special is that they were truly meant. Leaving was genuinely emotional. Five days was the perfect amount of time, yet it was so hard to say goodbye. This was a once-in-a-lifetime experience. We cannot give enough stars.

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• JNJessamy N.Google review · 22 Dec 2025

  Our stay was truly magical. The animals we saw on safari were incredible, but what really made the trip extra special were the JW staff. They made us feel so at home and we were impressed by the level of service for every aspect of our stay. The entire staff during our stay in November deserve praise, but shouting out a couple of staff who really made our trip stellar: 1. Doris - She somehow made you feel like family immediately and gave the warmest greetings of all time. What a lovely human being! 2. Francis - Our fabulous safari guide who made sure we saw everything we wanted to see. I was also blown away by not only his expert knowledge of the animals, but also how much he clearly respected them (he knew when to give the animals some space unlike other companies). Feel very lucky to have been paired with him! 3. Josiah & Dennis - The best bartenders and all around great people to hang with. It was amazing to me how they always found time to check on every guest and make sure our glass was never empty. Cocktails were top notch - also Dennis' spicy bloody mary is the best one I've ever had. 4. Naicherwa - Sweetest waitress who was always looking out for us and making meal times enjoyable. Loved getting to know her and spending time together at every meal. 5. James - Our fantastic room attendant who was absolutely stellar at his job. He was on top of everything we asked for and it was a true treat to read his handwritten notes everyday. 6. Diana - Another friendly face making sure everyone was always having a great time. Loved her hosting at the sundowner too! 7. Felix - Learned so much from him in the photo lab and greatly appreciated his patience in looking through my many photos. Loved hearing his stories from what he's seen there and what his favorite photos are. Such a cool team to have onsite! It's crazy how hard they all work - they stay up late with guests and rise before them so that you're surrounded by friendly faces the entire stay. Overall, our only regret is ever leaving - we felt incredibly connected to the staff by the end which made it very emotional to depart. If you are debating where to stay in the Masai Mara, you will not regret choosing the JW!

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• MCMagee C.Google review · 18 Dec 2025

  I had an absolute blast staying at JW Marriott Masai Mara Lodge. I was there for 5 nights, and from start to finish it exceeded every expectation. The rooms are stunning - beautifully designed, spacious, and incredibly comfortable, with views that make you feel fully immersed in the Mara. The pool is next level and the perfect place to relax between game drives. What really sets this place apart is the service. The staff are warm, attentive, and genuinely go out of their way to make you feel taken care of without it ever feeling forced or overdone. And of course, the safari itself was unreal - I was lucky enough to see the Big Five during the game drives, which made the experience truly unforgettable. If you’re considering a luxury safari lodge in the Masai Mara, this place is absolutely worth it. I’d come back in a heartbeat.

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• BFBenjamin F.Google review · 8 Oct 2025

  When we knew we were returning to Africa, we were so excited to see the Masai Mara. As Bonvoy members, we couldn't wait to use points and try the new lodge. But never did we expect the bespoke level of service and hospitality. Our guide Paul led us each day with such care and knowledge. Our bartender, Victor, made us at home when we returned. Elias our server was so friendly and attentive and Michael our room attendant was there to take care of our every need. The minibar was crystal decanters of our favorite drinks. The spa was stunning and the food was off the charts. And dont forget the hippos at the pond that greeted us everyday. Absolutely magical.

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