Nacity Restaurant -(Halal) 24HRS

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Google reviews

• MMMyles M.Google review · 27 Dec 2025

  Went quite early in the day but the food was ready and it was a calming atmosphere.The service was good and although I understand they were probably tired night shift and all since it runs 24hrs .I'd recommend paying attention to a customer 😁

• MRMfalme R.Google review · 2 Dec 2025

  Very Disappointed by the Service Nacity Restaurant in Nakuru has one of the most rude waitresses I have ever encountered. The tall waitress repeatedly speaks disrespectfully to customers and even ignores them mid-conversation. I am not the only one who has noticed this—other customers looked equally uncomfortable. How does a place with such potential lack proper supervision? This behavior is unacceptable and must be addressed immediately. Nacity, you need to fix your staff attitude if you want to keep your customers. That all happened on 2nd Dec 2025 at 10:00pm.

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• JSJoel S.Google review · 30 Aug 2025

  I visited Nacity Hotel and ordered food, but after waiting 20 minutes without being served, I politely asked about my order. Shockingly, a waitress responded in a very rude and unprofessional manner, telling me that it was not necessary for me to eat there and that I could leave if I wished. Such disrespectful treatment of customers is completely unacceptable and damaging to the hotel’s reputation.

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• MMissKingatiGoogle review · 29 Aug 2025

  I placed an order for Githeri from Nacity Restaurant in Nakuru and was extremely disappointed with the quality. The dish had fish bones and scales mixed in, which was completely off-putting. The bone broth was oddly light green and tasted more like spinach, the naan bread was more like a pancake, and the lamb chops looked boiled rather than grilled. To make matters worse, when I raised the issue and requested a refund , I was dismissed and told I was making it up. The restaurant refused to help, and when I reached out to Glovo (the app I used to order), they were just as unhelpful. Overall, a very unpleasant experience — poor food quality, poor service, and no accountability. I would strongly advise others to avoid Nacity Restaurant at all costs.

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• AKAnita K.Google review · 19 Aug 2025

  We clocked in for a late dinner(3 of us ) (around 10:30pm .my two friends ordered mbuzi dry fry and I ordered a chefs special salad . My friends food was fine but for me my order took so long and what they brought me wasn’t what was written on the menu !so instead of lettuce they did put cabbage ! And other ingredients like cheese was missing ..so basically they were serving me what they wanted me to eat and not what I had wanted according to the menu ..and I agree if the ingredients were missing they could just politely decline the order so I could choose the alternative..anyway I declined to pay the amount which was 300bob and they offered fries as a token ..since it was getting too late I just agreed and took a take out but I was very disappointed.

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